Shipping policy

At Novamar, we are committed to delivering your order quickly and safely across the Kingdom of Saudi Arabia.

Processing Time
Orders are processed within 1–2 business days after confirmation. You will receive an update with tracking details once your order has shipped.

Delivery Time
Standard delivery within Saudi Arabia typically takes 3–7 business days, depending on your location. Delivery times may vary during peak seasons or due to unforeseen circumstances.

Free Delivery
We offer free delivery on all orders across Saudi Arabia.

Cash on Delivery (COD)
Cash on Delivery is available for all customers across Saudi Arabia. You may pay in cash at the time of delivery.

Order Tracking
Once your order is shipped, you will receive tracking details via WhatsApp to monitor your delivery status.

Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery window, please contact our support team at novamar0097@gmail.com and we will assist you promptly.

Incorrect Address
Please ensure your shipping address is accurate at checkout. Novamar is not responsible for delays or non-delivery caused by incorrect address information provided by the customer.